Mar 2012 07

Does Your Product-Line Make Sense?

by skarritt

Here’s a quickie post with a question for you …

Quick: Take a look at this picture and see if something doesn’t feel right to you?

When I walked by this boutique/shop/restaurant, my immediate reaction was:

  • I get combining “Tea” and “Coffee”
  • I can also see combining these two with Sushi
  • What I don’t get is, “WHY clothing?”

My feeling is that there are some products that simply require a HUGE amount of focus to be seen as credible.  Sushi would be one of these.  How would you feel about ” Pediatric Surgery & Clothing” … or “Fine French Pastries & Clothing.”  See what I mean?

Soooo, does YOUR product-line make sense?

Nov 2011 27

Giant Inflatable Blue Gorillas

by skarritt

One simple question: “HOW can this possibly help a company’s branding image?” [PHOTO]

Nov 2011 01

Don’t Make Me Think … If I’m Canadian!

by skarritt

From the Steve Krug “Don’t Make Me Think” files, comes a great UI/UX fail.

A gas station near my house asks me to:

  1. swipe my card
  2. hit enter
  3. enter my zip code
  4. hit enter
  5. approve whether I want a car wash
  6. hit enter
  7. select a grade
  8. begin fueling

Holy cow, all I want is gas in my tank! I don’t want to be forced into feeding your marketing database or have to decline upsells of other services.  However, it could be much worse.  Here’s a photo of a gas pump in upstate New York that does pretty much the same thing but also requires you to fire up your frontal lobe, read instructions and figure out a transpositional encryption algorithm … ONLY if you’re Canadian. Ugh!

UI / UX FailI love the fact that the gas station owners/operators posted these hand written signs on EACH pump.  You’d think that every pump collecting this data in every gas station near the Canadian border would have had to figure this one out.

Sep 2011 23

Putting Social Media to Good Use

by skarritt

United States Association for UNHCR (USA for UNHCR)This week I participated in an all day “Tweetathon.”  No, there were no packed stadiums of adoring fans. No, I didn’t have to get all sweaty. No, there was no lifetime of preparation.  The event was held on Twitter and the focus was to raise awareness for the United Nation’s ongoing work to assist refugees worldwide — their Blue Key Campaign.

So why talk about it in my blog?  Well, there are a couple of good reasons:

Social Media:
The Blue Key Campaign is aggressively and successfully using social media to get the word out about their efforts and to increase awareness of their cause. Twitter, Facebook, Blogging, LinkedIn, YouTube and Flickr are all part of the mix.

How Do You View Charity?:
My good friend Dan Rickert and I have been working on a new, large-scale project that, fundamentally, asks the question, “What are you doing daily to give back to the world?” This is a tough question to ask and, more importantly it’s often a much tougher question to answer.

Let’s face it. Most of us don’t have billions of dollars like Bill and Melinda Gates, Warren Buffet, George Soros or Oprah Winfrey.  Their combined, personal philanthropic efforts in just the past few years is pushing $100 BILLION dollars!  A problem with this is these heavy hitters get the press coverage because it’s a WOW story, leaving the rest of us mere mortals feeling like our contributions would be small, petty or even unnoticed.  This is faulty thinking.  One big player ponying up a million dollars, or a million less wealthy individuals pooling together $1 each, is identical in how it impacts the world.

In this vein, the Blue Key Campaign simply asks for a small donation of $5 but (here’s the beautiful part) ALSO asks you to help spread the word through your own social network of family, friends and business contacts.  This costs you nothing and helps out the cause immensely.

Giving and helping DON’T have to make you feel all scritchy and uncomfortable!

So, how many causes, campaigns, fundraisers, non-profits, charities and philanthropic organizations can you think of that you would fully believe in and MIGHT need your support today?  Can’t come up with any off the top of your head? … check out CharityNavigator.org or CharityWatch.org to find some of the biggies.  But don’t stop there!  Think about your local community; local soup kitchens, Rotary, Lions Club, local schools (sports, arts, music), Boy/Girl Scouts … the list is endless!

… OR, if you need a simple way to get the ball rolling, support the Blue Key Campaign with $5.

Sep 2011 12

Brand Rage With Saint Rage

by skarritt

A designer’s job is not just to make a logo “pretty.”  There are a myriad number of issues that need to be weighed and balanced.  And, none are more important than color selection, contrast and readability.  Let’s consider what MIGHT happen if these were not considered carefully…

Another great catch from my wife as we were driving to a friend’s house.  She simply asked, “Don’t you think a company name of Saint Rage is really odd?”  This, of course, caught me off guard but I had to agree.  After a couple of seconds of more thought, I just HAD to see this company sign so we turned around and drove back a couple of miles.  Although she only saw the sign for just a fraction of a second, here’s what she saw:

She knew that it was a storage facility and her brain figured it out after just a second or two, but her FIRST impression was registered as “St. Rage Pros”.  I explained to her the issues of color contrast, how the brain works and the importance of time in absorbing content in signage (especially with billboards.)

Can this be fixed? SURE! Here are some suggestions:

  • Make the white outer stroke on the lock a little more bold so it’s seen as a large circle.
  • Change the color of the lock to a brighter/lighter color to increase the contrast with the background blue.
  • Put an outer white glow around the lock to make it pop.

With this next photo, all I’ve done is desaturated the colors and increased the contrast to exaggerate the effect. Here’s what her brain saw the first time:

And, yes, the cats and dogs in the neighborhood have been seeing it this way all along.

[Note: My wife's starting to get so good at catching these little sign gaffs, I've added a new blog category called "There's Your Sign."  If you've got any crazy, funny, great or really bad signs in your area, snap a picture and send them along!]

Aug 2011 30

Stick to Your Brand Commitments

by skarritt
  • Fear drives business owners to make some bad decisions.
  • Fear can blind a business owner to what is really important.

Combine these two together and you can get a deadly combination.   Case in point…

On a drive back to Central Michigan from Minnesota, my wife pointed out this sign for a local fast food  joint.  Seems pretty straight forward, yes?  Here are some observations:

Question: Did the company start out as “Just Burgers” (with the “& More” added later?)  If so, it’s an indication that the business owner was not able to stick to their commitment of delivering “Just Burgers” and felt the need to add to the menu out of fear;  fear of losing market share, fear of not offering enough variety, fear of not providing enough value, etc., etc., etc.   With a name like Just Burgers, I’d like to see a HUGE focus on the art of making the world’s greatest burger!  Not just some knock off joint that’s trying to please everybody by being everything to everyone — ho-hum.

Yes, this is a direct extension of a post I did in August 2009 called “Stick To Your Niche,” (which also included a sign pointed out by my wife.)  However, in this case, I was struck with more of a visual of the business owner making a poor fear-based decision… or series of poor fear-based decisions.  If you’re going to be so bold as to be a business owner, you should trust yourself … trust your gut instincts … trust that your greatness will lead to success. Know that making decisions based on fear is a direct path to the dark side.

I, for one, would love to belly-up to the bar in at a place that specializes in burgers and nothing BUT burgers!  Unique burgers. Outrageous burgers. Burgers with one-of-a-kind ingredients. Burgers with pizzazz!  If they add something new to the menu, it’s a new culinary experiment in their never-ending quest for burgertopia. When THAT happens, I want to be one of the first to taste it.   How about YOU?
[SOMEBODY PASS THE DIJON!]

Aug 2011 23

Electrical Maintenance and the Art of Brand Strategy

by skarritt

POP QUIZ!  Can improper electrical maintenance dramatically impact your brand?

Answer: YES!

While driving home from Celebration Cinema in Lansing, Michigan yesterday, I had to stop and take a picture of the outdoor signage for the local Hooters Restaurant.  First, here’s what the westbound folks get to see:

No problem there, right?  Now, HERE’S what the eastbound lane sees:

Quite a bit different, wouldn’t you say?  Now, I know it’s pure coincidence that those particular neon bulbs were burned out, but HOLY COW this can’t be what the Hooter’s marketing folks have in mind for their brand!  Hmmmmm … on second thought.

Jul 2011 28

Keep an Eye on Your Social Media Mirrors

by skarritt

The story is all too common.  You hear about a friend who was driving on auto-pilot … wasn’t really paying attention and wasn’t flicking a glance at his/her mirrors on a regular basis.  BLAMMM!  Another car takes them out from the side.  When you drive and ‘space out’, you’re way more likely to get into an accident. (I know, I’m not your Mother.  Sorry if that sounds a little preachy. Stay with me for a bit.)

Well, the world of social media is frought with it’s own potholes, distractions, and yes, even %#$@ drivers.  Here’s a flickr post from @DaveDelaney;

Note that the page LOOKS and feels like a Twitter login page.  Take a closer look at the URL in the address bar at the top.  It’s NOT Twitter. It’s bogus. It’s a page trying to phish for your Twitter credentials.  I know this is Interwebs 101 for most of you, but every now and again, I like to nudge people’s brains with these kinds of tidbits just to keep everyone safe out there.

Just like your rear view mirror in your car…

Get into the good habit of flicking your eyes up to the address bar of your browser every now and again … especially if you’re about to fill out a form. If you’re really obsessive/paranoid/particular about this kind of stuff, right-click on the page to see if the form page is embedded inside of a frame or iframe.  If you find that to be true, click on “display this frame in it’s own window” and check out the URL again when the screen refreshes. If it’s a phishing site, BAIL OUT!

FYI, You’ve been given this advice from a guy who’s had his social media left turn signal on for the past 10 miles!

Jul 2011 06

Social Media Purveyor of Fine Collectibles

by skarritt

I had a Twitter volley with Mack Collier after he wrote a blog post titled “I am officially a social media packrat.“  Mack’s post pointed out his discovery of 3000 (out of 16,000) people he follows were NOT following him back. Ouch. @KristenHeptin suggested we use twunfollow but that she sometimes “gets sad.”

FIRST: Don’t get sad Kristen.  I wrote this blog post just so you won’t pine in your heart for all of those lost potential relationships. Read on.

SECOND: If you’re challenged by Twitter follower/following management and are willing to pony up a bit of moolah to solve the problem (and save a boatload of time – for $20/month), or are like Mack and hate having to check to see who’s dumped you, then this post is for you too.

ReFollow.com come to the rescue!!

I’ve been using ReFollow.com since it came out back in mid-2009. … and NO, I’m not related, an affiliate or being compensated in any way for this post.  I just like the service.  It has, however, since then turned into a paid service (much to my chagrin.)  But, it’s the only paid service I recommend to my clients … for good reason.

Here’s what ReFollow does for me:

  • Allows me to identify highly engaged people. Here are some of the filters I apply:
    • The person must have a picture.  I figure if they haven’t taken the time to post a mugshot, they can’t be all that serious.
    • Whether they’ve tweeted in the past 30 days.  Again, it’s a measure of how serious they are on Twitter.  Daily tweets are good but if you haven’t tweeted anything in a month, you’re probably not that serious.
  • Allows me to follow people who will be willing to reciprocate. A high “Friend” count is a sign that they’re looking to have two-way conversations.
  • Allows me to focus. Again with the filters:
    • If a person has the phrase “social media” in their bio, there’s a great possibility we’ll have something to talk about.  I can filter by name, bio, tweets, tags, location or website.
    • If a person has the phrase “make you money” or “MLM” in their bio, I’m not likely going to be interested.
  • Allows me to be social-media-polite. If I’ve followed somebody and they don’t follow me back for ANY reason, I want to be respectful (after I’ve unfollowed them) by not following them back, over and over again.
  • Allows me to expand my network intelligently. If I were to take a look at Mack’s entire following list (which would be good, because we’re playing in the same sandbox) and apply some of the above filters, what I’d find is a LOT of people who I haven’t reached out to yet.  The ratio would be something like 19 out of 20 people are right in my wheelhouse.  I follow them and about 6 or 7 of them will follow back within a week-ish.
  • And a whole lot more!

Soooo, here’s my commentary on being a social media packrat.  I don’t sweat it.  Mack said he’s going to be VERY selective with his Google+ account as a comparative social media experiment.  I do the same thing with my Facebook account (presently … but I may change) Liken this approach to an intimate dinner party with your closest of friends.  With that metaphor in mind, think of Twitter as a stadium sized rave that is 2/3 or 3/4 comprised of people in your industry and you’ve got a big bullhorn in hand. Yes, they’re completely different!

So, Kristen, don’t be sad about the hundreds or thousands of people coming and going to the stadium rave.  Just join in the party and have a great time!  In the process of doing that, you’ll connect with some really great people that you can invite over to your backyard summer bashes (another metaphor) and the people you REALLY connect with get invited over to your dinner parties.

For some reason, I’m feeling the need for a burger and a beer!

Jun 2011 23

Micro-Business Paradigm Shift

by skarritt

For as long as I can remember — in helping small businesses with their marketing and web strategies — I’ve struggled with the one big difference between micro-businesses and businesses that are larger; Small biz, Med Biz, Large Biz, Whales.  That difference? … their budgets.

In the day-to-day operation of their companies, micro-businesses have budgets that are, frankly, micro. No surprise there.  The impact is not simply that they have to scale down their thinking, the big problem arises when they have to completely remove business concepts from their operational and marketing toolkits. A couple of examples would be; Radio (too expensive), TV (too expensive), National PR campaigns (too time consuming and too expensive).

Visit www.Squareup.comWhat about accepting credit cards?  Have you seen a Whirlygig Vendor at a craft fair take credit cards? Nope. What about local fine artists? Not likely. What about temporary fundraising projects like a walk-a-thon? Not! All of these examples are of people who’ve found accepting credit cards is either too expensive, too complicated to set up or too much of a long term commitment.

Enter SQUARE!

Started by the smart folks who founded Twitter, this free device allows you to swipe a credit card using your smart phone.  Monthly fees of …. zip. Setup fees … nada. Annual fees … bupkiss.  With a 2.75% per swipe fee and no other commitments, just about anyone can star accepting Visa, Matercard, Discover and AmEx.  Brilliant!